新编实用英语综合教程二Unit-3-Communication-by-Phone演示教学.ppt

Unit | Three ;Unit Goals: What You Should Learn to Do 1. Make a phone call 2. Answer the phone 3. Leave and take a message 4. Pass the message to the person being called 5. Extend a phone call 6. Take / fill in a message What You Should Know About 1. Phone service in the USA 2. Benefit or trouble of cell phones 3. Business telephone etiquette for success 4. The subjunctive mood;Section Ⅰ Talking Face to Face;1) Who is speaking, please? Leena: Is it 223-5467? John: Yes. Who is speaking please? Leena: This is Leena Krieg. May I speak to Bill Morgan? John: Oh, I’m sorry. He’s not in at the moment. 2) May I speak to ... ? Joe: Hello. Is this the Chemistry Department? Secretary: Yes, it is. What can I do for you? Joe: May I speak to Mr. Mifflin? Secretary: Hold on, please.;3) Can I take a message? Sam: Hello. This is Sam. May I speak to Terry? Lucy: I’m sorry, but she’s not here right now. Can I take a message? Sam: Yes. Please tell her to call me this evening at 653-8923. Lucy: OK. I’ll tell her as soon as she gets home. 4) Can you tell me your hours? Receptionist: Hello, the Art Museum. Can I help you? Jake: Yes. Can you tell me ... er, what are the opening hours, please? Receptionist: We open at ten in the morning and close at five in the afternoon. Jake: Great. Thanks a lot. 5) I Must have Dialed the wrong number. Tim: Hello. Jade: Hello. I’d like to speak to Dr. Heckler. Tim: Nobody here by that name. Jade: I’m sorry. I must have dialed the wrong number.;Speak and Perform;Studying Telephone Messages;Back;1) Any Message, Sir? Gao: Hello, ABC Company. May I help you? George: Hello. This is George Richter. May I speak to Mr. Zhang Lihua? Gao: I’m sorry, but he’s not in at the moment. George: When will he be expected? Gao: He’ll be back in a few minutes. George: Thank you, I’ll call back. Gao: Any message, sir? George: Well, maybe ... Would you mind telling him that his order will be ready