团队跟新教材小组管理资料.pptVIP

Chapter 9 Work Team Groups Groups Teams Group - two or more people with common interests or objectives Team - a small number of people with complementary skills who are committed to a common mission, performance goals, and approach for which they hold themselves mutually accountable Characteristics of a Well-Functioning, Effective Group Group Behavior Norms of behavior - the standards that a work group uses to evaluate the behavior of its members Group cohesion - the “interpersonal glue” that makes members of a group stick together Social loafing - the failure of a group member to contrib