简洁蓝紫色模板跟商业管理模式资料.pptVIP

A Knowledge Management Model and its Implementation Raul Garcia I.T. KM Engineer Pratt Whitney Rocketdyne, Inc. March 2nd, 2006 Benefits Opportunity ! Knowledge Assets (KA) Roles Responsibilities Culture Change KM Life Cycle Which Enabler to use? KM “Transactions” Implementation Mapping Transactions Summary Pratt Whitney Rocketdyne * Pratt Whitney Rocketdyne Agenda KM Model Benefits Knowledge Assets Roles And Responsibilities Product Life Cycle Culture Change Knowledge Management Life Cycle. KM Enablers Metrics Measuring KM Activity. Km Implementation Process KM Model Reduces Confusion Vocabulary Process Enablers Framework Magnifies Investment Of Resources People and Time Identifiable activities Reduces duplication Repeatable Process Teachable tacit knowledge Explicit knowledge solution problem product / service product life cycle failure customer IT training engineering operations human resources Scanning search communities of practice KM tools budget time person team reports video Intra/internet email databases The Fog of KM Security access = People knowledge = Media-based Explicit Written down Tacit in People’s head Individuals Paper-based Multimedia Digitally-Indexed Digitally-Active Intellectual Property ? ? (sm) Patents Groups Program / Product Function / Process Integrated Product Team (IPT) Customer Services ( IT, Facilities…) Suppliers / Vendors Product Life Cycle Seeker, Provider Absorber Market | Proposal | Concept | Design/Analysis | Test | Production | Operations | Support | Deactivation Intrinsic Learning Acceptance to the domain Increasing marketable skill set Absorber: absorbing knowledge while not seeking a solution Create a Legacy Satisfaction for contributing Recognition from others Appreciation from the company Provider: providing a solution Find solution for current need Recognition from others for solving problem Seeker: seeking a solution % Participation 25 50 75 100 Aware Wish Want Need Best practice Required Motivation What in it