前厅专用术语培训foterminology.docVIP

A ARR C 　 Account 财务/帐号 CANCELLATION 取消 Accommodate 住宿 CANCELLATION 更正 Account Payable Transaction 可付帐记录 CASH FLOW 流动现金/备用金 Account Receivable Summary 应收帐汇总 CASH PAID OUT 现金支出 Account Receivable Transaction 应收帐记录 CASH ADVANCE 现金提现 Accounts Settlement 结帐 CLOSE CASHIER 关闭帐户 ACCOUNTING CYCLE 收帐期 CASH TRANSACTION 现金交易 ADVANCE DEPOSIT 预先担保 Central reservation office 全球预订中心 ADJOINING ROOMS 相邻房 CHECK IN 登记入住 ADVANCE DEPOSIT 预付押金 COLLECT CALL 对方付款电话 ADVANCE RESERVATION 预定 CHECK OUT 结帐 ASSIGNMENT 分配 CITY LEDGER 挂帐 ALLOCABLE EXPENSES 分摊费用 CASH OVERAGE/SHORTAGE 多出现金/现金短缺 ALLOWANCE 补贴 CLOSE DATE 满房日 AMERICAN Breakfast 美式早餐 COMMERCIAL HOTEL 商务酒店 ARRIVAL DATE 抵达日期 Commercial Rate (Corporate Rate) 商务价 ARRIVAL TIME 抵达时间 COMMISSION 佣金 AMENDMENT 修改 COMPETITIVE PRICING 可竞争价 AUDIT 审计 COMP: (Complimentary) 免费 Authorization Approval Code 授权号码 CONFIDENTIAL STAY 保密入住 ADAPTER 多功能插座 CONFIRMATION LETTER 确认信 AVAILABLE ROOM 可卖房间 CONNECTING ROOMS 连通房 AVERAGE 平均 CONTINENTAL BREAKFAST 欧陆式早餐 AMENITY 优惠项目 COUPON 券 AVERAGE ROOM RATE 平均房价 ARR CREDIT LIMIT 信用额 　 　 CUT-OFF DATE (TIME) 截止日期（时间） B 　 　 　 BACK OFFICE 后勤地区 D 　 Breakfast 早餐 DDD.(Domestic Direct Dial) 国内直拨电话 BILLING INSTRCTIONS 付账说明 DAY USE 不过夜房间 BACK-UP REPORTS 备份报告 DO NOT DISTURB 请勿打扰 BACK TO BACK 入住/退房高峰日 DEPOSITS 押金 BALANCE SHEET 结算表 DEFERRED PAYMENT 延期付款 BENEFITS 优惠/益处 DEPARTMENT HEADS 部门经理 BED BOARD 床背板 DEPARTURE DATE 离开日期 BUDGET 预算 DIRECT EXPENSES 直接费用 BILL 账单 DOWN SERVICE 开夜床 BABY COT 婴儿床 DISCOUNT RATE 折扣价 BLANKET RESERVATION 预留团体订房 DROP SAFE 投钱箱 BLOCKED ROOM 预留房 DOUBLE-DOUBLE 两张双人床 BOOKED ROOM 订房 DUE OUT/IN 当天退房/入住 BOOKING AGREEMENT 订房条款 DUE BACK 应返款 　 　 　 　 E 　 F 　 EARLY ARRIVAL 提前到达 FEEDBACK 反馈 EARLY DEPARTURE 提前离开 FFE (Furniture Fixtures and Equipment) 固定资产 ETA.(Estimated Time of arrival) 预计到达时间 FITNESS CENTRE 健身中心 ETD. (Estimated Time of Departure) 预计离店时间 FIXED COSTS 固定成本 EA.(Expected arrival list) 预计到达报表 FOLIO 帐单 ED.(Expected departure list) 预计离店报表 FORECAST REPORT 预测报表 EXPRESS CHECK OUT 特快退房 FRANCHISEE 加盟 EXTENSION OF STAY 延