Chap006007 Organizational Cultures and Diversity International Management Culture , Strategy and Behavior 国际企业管理文化、战略与行为课件.ppt

Communication Flows Downward Communication Transmission of information from manager to subordinate Primary purpose of manager-initiated communication is to convey orders/information Managers use this channel for instructions and performance feedback Channel facilitates flow of information to those who need it for operational purposes Upward Communication From subordinate to superior Purposes: provide feedback, ask questions, obtain assistance In recent years a call for more upward communication in U.S. In Japan, Hong Kong, Singapore upward communication has long been fact of life Outside Asian countries, upward communication not as popular Communication Epigrams Suggestions for Communication Use most common words with most common meanings Select words with few alternative meanings Strictly follow rules of grammar Speak with clear breaks between words Avoid using esoteric or culturally biased words Avoid use of slang Don’t use words or expressions requiring listener to form mental images Mimic cultural flavor of non-native speaker’s language Paraphrase and repeat basic ideas continually At end, test how well other understand by asking him/her to paraphrase Communication Barriers Language barriers Cultural barriers Be careful not to use generalized statements about benefits, compensation, pay cycles, holidays, policies in worldwide communication Most of world uses metric system so include converted weights and measures in all communications Even in English-speaking countries, words may have different meanings. Communication Barriers(continued) Cultural barriers (continued) Letterhead and paper sizes differ worldwide Dollars aren’t unique to U.S. Also Australian, Bermudian, Canadian, Hong Kong, Taiwanese, and New Zealand dollars. Clarify which dollar. Perceptual Barriers Perception: a person’s view of reality Advertising Messages: countless advertising blunders when words are misinterpreted by others How others see us: May be different than we think Common Forms of