酒店情景英语-1.1-Reservation教案资料.pptVIP

酒店情景英语 Unit 1 Front desk;Lesson1 Reservation;Reservation 预定;Reservation;Room type ;套房;三人间;Deluxe suite 豪华套间 Business suite 商务套间 Economy room 经济套间 sea view./mountain view room 海景房/山景房 Beach villa /water villa沙屋 /水屋 Extra bed 加床 Face to the south / with a front view朝阳 With bath /shower 带浴室/淋浴;Service Procedure服务流程;It’s all right for (date )but not (date ) We don’t have any (room type), would you mind having (room type) I am sorry, we are fully booked on those days. Would you change your reservation date? 5.Stating the price It’s…per night. (we will give you …off). 6. Asking guest’s information. May I have your name and your telephone number? How do you spell your last name? ;7. confirm the details I would like to confirm your reservation. Mr./Ms. XXX, you have booked/reserved …room from…to…, the price is …and your telephone number is…….. Is that right? 8.Thank the Guest Thank you, we looking forward to seeing you. ; Dialogue; Dialogue;;R：Good morning. This is Xinzhong Hotel Reservations. May I help you? C: Yes, I’m calling from the States. I’d like to book a room, starting from Sept.22nd. R: What kind of room would you like, sir? C: A double room, please. R: what about a twin-bed room with bath for 90 dollars per night, including breakfast? C:OK. R: May I have your name, sir. C: My name is John Smith. R: Thank you, Mr. Smith. How long will you be staying here? C: Three nights. (the receptionist repeats the reservation.) That’s it. One more thing, how can I have my reservation guaranteed? R: I’ll just need your credit card number and take care of the rest of you. C: It’s No.1734-4018-2273-1868. R: Thank you, Mr. Smith. Anything else? C: No, thanks. Good-bye. R: Goodbye;Practice;Thanks！