新年华教育分校员工工作手册.docVIP

工作手册 ——分校员工 北京新年华无限教育科技有限公司 二零一零年九月版 目 录 工作总则与宗旨................................................5 总则......................................................5 宗旨......................................................5 工作职责......................................................6 工作流程......................................................7 开班前工作................................................7 针对老学员全力做好续保工作.................................7 针对老老生想方设法提高报名成功率...........................7 招新工作...................................................7 教学筹备工作...............................................7 开课第一天................................................8 流程.......................................................8 注意事项..................................................10 讲座流程.................................................11 要求......................................................11 流程安排..................................................12 工作标准.....................................................15 教室标准.................................................15 陈设布置标准..............................................15 环境卫生标准..............................................15 课堂管理及课上课下服务标准...............................16 签到......................................................16 讲义......................................................16 听课状态..................................................16 纪律......................................................16 课间......................................................16 班会......................................................16 激励......................................................17 辅导......................................................17 订餐......................................................17 表格使用标准.............................................17 工作辅助表格..............................................17 使用......................................................17 检测..........................................