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Total Quality
Leadership:
A Primer
Archester Houston, Ph.D.
Steven L. Dockstader, Ph.D.
Department of the Navy
Total Quality Leadership Office
About the TQLO
The mission of the Department of the Navy (DON) Total Quality
Leadership Office (TQLO), is to assist the DON leaders in their
quality-focused improvement efforts. The TQLO also provides techni-
cal advice to organizations inside and outside government. The TQLO
has responsibilities in six key areas: Total Quality
Information and Communication
The TQLO educates the DON about TQL policies and initiatives
through the TQLeader and through articles and presentations at
conferences. It has developed an electronic bulletin board and an Leadership:
Internet site to facilitate communication.
Assessment
Systems are needed to assess and enhance TQL implementation
in the DON. The TQLO designs and develops feedback mecha- A Primer
nisms in support of mission accomplishment. It also develops
new approaches to improving organizational effectiveness.
Consultant Services
TQLO members provide technical advice to the Under Secretary
of the Navy and other senior DON leaders on the application of
TQL principles and methods within the DON and on strategic
planning. Advice may also take the form of recommendations on
implementing new laws, such as the Government Performance
and Results Act, as well as on related initiatives.
Education and Training
The TQLO is responsible for ensuring the technical accuracy of
the DON TQL curriculum. Having overseen the design and Archester
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