国际酒店餐椅销售操作手册.docVIP

PAGE 2 STANDARD OPERATION PROCEDURES 标准工作程序 FB Sales 餐饮销售  FB Sales STANDARD OPERATING PROCEDURES Task No. Description 1. 客人来电或来人订餐时需要询问的信息 Information to be obtained through telephone- booking or face to face contact 2. 餐前准备 Preparations before banquet starts 3. 通知客情 Reservation Status Distribution 4． 客人到店时的迎候 Greetings upon guest arrival 5. 客人用餐中的服务 Operations during the banque