旅游服务与管理英语教学课件作者匡宝红unit11.pptVIP

Unit11 Dealing with Complaints Part I Dialogue Complaining About the Bus Miss Wu: Mr. Johnson，did you have a good days? Mr. Johnson: I enjoyed the scenery, but I was not happy with the bus and the driver. Miss Wu: Im very sorry to hear that. What was wrong? Mr. Johnson: Actually, the bus was due at 7:00 a.m, but did not arrive until 7:30 a.m. I dont like being kept waiting. Besides，the bus was very dirty. There was garbage on the floor. When I complained to the driver, he said nothing and walked off in a very rude manner②. Miss Wu: I sincerely apologize for this inconvenience, Mr. Johns