金陵苏源大酒店新员工入职培训（ppt 47页）.pptVIP

* If a guest explains something: If you agree, you can say: “That’s true.” “Yes, exactly.” “I agree.” If you are surprised at what you hear, you can say: “Really? How/ very interesting.” “ Is that so? * When a guest is embarrassed because he is slow and clumsy (or handicapped): Say: “Please take your time, sir/madam. There’s no hurry.” ?“Don’t worry, sir/madam. We’ll see to it.” (We’ll clean it up. Etc.) * When you break into the guests’ conversation: “Excuse me, sir, may I have your membership card (credit card/ room number), please?” “Excuse me for interrupting.” “May I take up a few m