道歉信与解释信LettersofApologyandExplanation.ppt

道歉信与解释信Letters of Apology and Explanation 有时我们不免因为过失或疏忽需要向别人道歉。在这种情况下，要写一封道歉信或解释信。若因客观原因而出偏差，不妨加以解释，但不要强辩，以免引起对方反感；如果是自己的疏忽，则应承担责任并表示以后不再出现此类问题；必要的话，应设法补救。 道歉信与解释信常用句型： 1.I’m very/ terribly/ awfully/ sorry for that I shall not be able to attend the meeting held in May. 2.I’m very/ terribly/ awfully/ sorry for not being able to offer you the help you needed. 3.I’m very/ terribly/ awfully/ sorry to have kept you waiting for this late reply. 道歉信与解释信常用句型： 4.Please accept our apologies for… 5.I regret that/ to say that… 6.I’m very sorry about all that. 7.I hope you will accept my sincere apologies (for not returning your book). 8.The fault is entirely mine. * * 9.I realize the inconvenience our oversight (疏忽) must be causing you. 10.We shall do everything possible to avoid any further delay. 11.I regret that I shall not be able to come to the evening party next Sunday. 12.I can’t tell you how sorry I was. *