客户管理的流程与价值.pptVIP

客户管理流程战略地图 CUSTOMERMANAGEMENTPROCESSESSTRATEGYMAPS ;工业时代 Industry Era;新经济 New Economy;Customer Value Proposition;顾客管理的四个流程;Customer Value Proposition;选择客户 Customer Selection;客户细分 Customer Segmentation;客户细分 Customer Segmentation;客户细分 Customer Segmentation;选择目标细分市场 Select targeted segments;选择顾客之目标与测量指针;争取客户 Customer Acquisition;争取客户之目标与测量指标;保有顾客 Customer Retention;保有顾客 Customer Retention;保有顾客 Customer Retention;保有客户之目标与测量指标;目标 提供优质服务 创造高忠诚度的客户;发展顾客关系与价值 Customer Growth;发展客户关系与价值之目标与测量指标;Customer Value Proposition;Customer Value Proposition;Customer Value Proposition;与客户构面之连结;Cases;客户