生产与运作管理概述英文版.pptVIP

生产与运作管理 AnIntroduction ;Outline;What is Operations Management?;本资料来源;;OM vs. OR/MS vs. SS/SE vs. IE/EM;The Heritage of OM;Goods and services design What product should we offer? How should we design these products and services? Managing quality Who is responsible for quality? How do we define the quality we want in our service or product? Process and capacity design What process will these products require and in what order? What equipment and technology is necessary for these processes?;Location strategies Where should we put the facility? On what criteria should we bas the location decision?