人力组织管理Outcome1报告说明书.docVIP

SCN Name：Liu Luchuan 第 第 PAGE 1 页 共 NUMPAGES 5 页 Introduction My report detailed explain what goals, objective and policies. Combined with the illustrates the relations between three and the effect to the enterprise. With combination of case illustrates the contribution and the differences between formal and informal organization, and explains the open system theory and application in Shangri La Hotel, put forward a kind of control strategy for Shangri La and prove its practicability. 2.1 Organizational goals, objectives and policies 2.1.1 Goals Goals is a person or a system design to achieve a plan and commitment to the ideal results: a person or organization the desired end on some kind of hypothesis development. Many efforts within the limited time achieve the goal, set a deadline. In the case of Shangri-La Hotel business when the goal is to be able to survive and get Samsungs reputation. Secondary goals for local businessmen have good relations. The medium-term goal hotel is sustainable development, striving to become the five Stars Hotel. In the period of economic recession, the goal is to back to their original performance, and the goal is for consumers to improve the quality of services to meet the needs of the guests and expectations. They provide high quality equipment and facilities to the guests to the hotel product operation goal. The goal is to reach the standards of food, the maintenance of corporate image, they are using green organic food. Service goal: to provide customers with high standard and unexpected service. 2.1.2 Objectives more specific than goals and identify the specific path to be taken in order to achieve goals.the?objectives?should?be?SMART-Specific.Measurable.attainable,Realistic?and?Time-bound. In company management, objectives is to unite the enthusiasm of the staff, proactive tools.Goals help companies solve the development direction, objectives to help the company ac