英语应用能力考试a级写作范文.ppt

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一、英语书信的基本格式 205 5th Avenue New York, N.Y. 10023 December 8. 2003 American Language Institute New York University 1 Washington Square North New York, N.Y. 10003 Gentlemen, Would you kindly send me the spring catalogue of English courses offered at the American Language Institute? Very truly yours Chang Hua 二、商务信函 1.索赔信 2.投诉信 3.询价信 投诉信 May 16, 2004 Dear Sir or Madam, I’m writing this letter to complain about a camera, which I bought in your supermarket last month when I was in Shenzhen on business. I took a lot of pictures there with it. But when i got home and had the film developed, I found nothing printed at all. I am very upset about it. I have already sent the camera back to you by post and strongly insist that you replace It or refund me as soon as possible. Yours faithfully, Fu Yao 投诉信 May 16, 2004 Dear Sir or Madam, I’m writing this letter to complain about a camera, which I bought in your supermarket last month when I was in Shenzhen on business. I took a lot of pictures there with it. But when i got home and had the film developed, I found nothing printed at all. I am very upset about it. I have already sent the camera back to you by post and strongly insist that you replace It or refund me as soon as possible. Yours faithfully, Fu Yao 投诉信常用句型 I’m writing because I need to complain to you about… I strongly insist that you change … or have it repaired as soon as possible. We would appreciate it very much if you could give us the refund. Exercise 请就一下内容写一封投诉信 商品:公文包(briefcase) 购买日期:5月18日 价格:590元 质量问题:不易上锁 要求: 退款或修理 Reference Key Dear Sirs, I bought a briefcase from your department on May 18. It cost me 590 Yuan. Unfortunately, when I got home and had a check at it. I found that it was difficult to lock. It cost me so large sum of money that it should be one of good quality. But the result was dissatisfactory. Could you refund me or have it repaired? Hope to have your reply as soon

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