六西格玛管理的执行步骤.ppt

6? 簡介;The Origins of SixSigma It originated in the 1980s as Motorola responded to the threat of Japanese competition which had far lower defective rates. The approach spread to AlliedSignal and to General Electric, whose Chief Executive Officer, Jack Welch, has been the most passionate advocate of SixSigma. Since introducing it worldwide in 1996, GE has made over $1 billion of cost savings.;1979 年 ，當時 Motorola一位資深業務主管 Arthur Sundry 在高階主管會議上說：Our quality levels really stink ! Six Sigma Quality Program 此名稱乃為 Motorola工程師 Bill Smith所建議，為Robert Galvin所採納。;衡量???標 標竿研究 願景 Philosophy 方法 工具 符號 目標