前台日常接待实用英语.docVIP

前台日常接待实用英语 Welcome to lemon hotel. 欢迎您下榻柠檬酒店 May I see your passport, please?请让我看一下您的护照好吗？ May I know your nationality, please?请问您的国籍是什么？ Could you fill out the form, please?请您填写这张表格好吗？ What do you prefer to make the deposit ? by credit card or cash? 你将以什么形式做押金？信用卡还是现金？ Would you like to take a taxi?请问您要搭计程车吗？ How long would you like to stay?请问您要逗留多久？ How many tickets would you like to buy?请问您要买几张票？ Good morning, sir. Are you checking-out?早上好，先生，请问您要退房吗？ Good evening, Ms. May I help you?晚上好，小姐，请问我能为您服务吗？ Good morning, sir. This is the Front Desk. May I help you?早上好，先生。这里是服务台，请问您需要服务吗？ Just a moment, please.请稍等。 Thank you for waiting.您久等了，先生。 I am very sorry to have kept you waiting.很抱歉让您久等了。 Could you wait a little longer, please?请您稍候好吗？ I would like to apologize for the mistake.为这个错误我深致歉意。 You are welcome.不客气。 Here you are.您要的东西在这里。 Here is your room key.这是您的房间钥匙。 Have a nice day.祝您有美好的一天。 Please enjoy your stay祝您住宿愉快。 We hope to see you again soon.希望不久能再次见到您。 what kind of room would you like, sir?先生，您要什么样的房间？ Please wait a moment. I have to check if there is a room available.请稍等，我查一下有没有空房。 Enjoy your stay with us.希望您在我们这里住的愉快。 May I know your name and your room number, please?我可以知道您的名字和房间号码吗？ Excuse me ,sir, could you spell your name?请问您的名字如何拼写？ Here’s your room key.这是你的房间钥匙。 I’m sorry to keep you waiting, sir. What can I do for you? 先生，对不起，让您久等了。我能为您做点什么吗？ Please wait your turn.请排队等候。 May I know your name, please?请问贵姓大名。（不认识客人时用） I’m sorry, sir. Our hotel rooms are all booked at this moment. We have no vacancy.对不起，先生。我们已经客满，没有空房间。 Don’t mention it. My pleasure.请不要客气，我乐意效劳。 Have a good rest, sir.先生，请好好休息。 Good morning, sir. Can I be of service to you? 早安，先生。 我可否为你效劳？ A moment, please. I will be with you as soon as possible.请稍等片刻。我将尽快帮你办。 Can I have your name and room number, please?请告诉我您的名字及房间号码？ Here is your bill, sir.先生，这是您的帐单。 Please wait a moment while I calculate your bill.请稍等片刻，我立刻就把您的帐单结算出来。 We accept the following credi