创建工作业绩中的品质意识(英文版).pptVIP

1 Introduction Paper describes how ATT Wireless developed a certification program to certify three different levels of Network Operations Center technicians. Our program used job and task analysis to develop structured on-the-job training that formed the basis for evaluating performance quality. Presentation will focus on how you can use job and task analysis to develop structured on-the-job training to build quality into job performance even in cases where certification is not desired. 2 Technology is playing an increasing role in business--even in nontechnical service enterprises where com