评定与促进员工敬业度之培训.pptVIP

谢谢! Here are the four phases Link back to Jim and the path - talk about stakeholder value being driven by a loyal customer bas. Define Customer Facing Employee Emphasize the value of loyal customers to an organization Decreased cost to serve Increased revenue Establish value of loyal customers in the path part of the presentation Gallup discovered a disturbing fact in 1993 Organizations were not being helped via current employee survey efforts We wanted to know why? Purpose: Never been clear, no desired outcomes established Strategic: 36,000 feet level - results - a homogenized average of th