企业领新导者权力跟冲突管理(ppt 32页).pptVIP

權力與衝突管理;權力的基礎;Sources of Power in Organizations;Basic Responses to Power;What Creates Dependency?;Reasons for Political Behavior;Summary of Relationships BetweenPersonality and Political Behavior;Higher Authority;Influence Strategies;Characteristics of Effective Users of Power;Sources of Powerlessness;Ways to Handle Destructive Organizational Politics;提升政治效能的八項建議;政治遊戲勝出的秘訣─卡內基《如何結交朋友及影響他人》;【討論】談談您對衝突的看法與感受。;人際衝突(Interpersonal Conflict);對衝突的看法;Basic Forms of Conflict;解決人際衝突的模式;Interpersonal Conflict Handling Styles;處理人際衝突的三種策略;輸贏策略;雙輸策略;輸贏及雙輸關係的特點;雙贏關係（皆大歡喜）;雙贏關係中管理者的角色;雙贏、皆大歡喜的衝突處理技巧;組織衝突管理策