大酒店服务手册.pptVIP

;目录： ★总经理致辞 ★大堂服务GRAND LOBBY SERVICES ★客房服务GUEST ROOM SERVICES ★餐饮服务FOODBEVERAGE SERVICES ★安全指南SAFETY DIRECTORY ★电话指南TELEPHONE DIRECTORY ★电视指南TV DIRECTORY ;羿华大酒店热忱欢迎您的光临;Warmly Welcome to Damei Hotel;大堂服务 GRAND LOBBY SERVICES; 4.收银/结账 Cashier Tel - 1 位于大堂总服务台，24小时为您提供住宿期间所产生的房费、餐费及其他费用的结算服务。 Its located at the Front Desk in the Lobby. We will provide the 24-hour check-out service of your fees during your stay. 5信用卡 Credit Card Tel - 1 欢迎您在饭店期间使用以下信用卡：银联系列卡、长城卡、牡丹卡、建行龙卡、金穗卡、维萨卡、万事达卡、运通卡、JCB卡。 Welcome to use the following cards:Great wall , the Peony , Long card , the Gold Ear , Visa , Master , American Express , Diners club and JCB etc. 6.退房时间 Check-out Time Tel - 1 酒店的退房时间为中午14:00.敬请留意：超过14：00并在18:00前退房加收半天房费，18:00以后退房按全天房计算。若需延迟离店时间，请与总服务台联系。 Check-out time is 13:00 at noon. You will have to pay an extra half of daily fee if you check out after 13:00 am and the whole fee if you do after 18:00 pm.Please contact the Reception Desk if your check-out has to be delayed.;7.客房门卡 Room Card Tel - 1 酒店使用安全电子门锁。退房时请将房门卡交与总台收银处。请留意：当超过规定时间，门卡将不能开锁。您如果要续住，请至总服务台办理相关手续。 We offer you the IC lock. Please return the card to the Cashier Desk when you check out .The IC card will not work when you delay the check-out time and you must contact the Reception Desk to continue your time. 8.行李服务 Luggage Service Tel-77777 我们为您提供店内免费行李运送或寄存服务。 We offer free-of-charge service of delivery in our hotel and left-luggage service. 9.大堂保险箱 Lobby Saf