商务英语之电话用语.pptxVIP

Making Telephone Calls 电话约晤 Nov. 30,2013 Dialogues对话Keys in Making Calls通话秘笈Etiquette on a phone通话礼仪Warming Up热身Glossary词汇 Study Plan 学习计划Dialogues对话Keys in Making Calls通话秘笈Etiquette on a phone通话礼仪Warming Up热身Glossary词汇 Study Plan 学习计划 Warming Up Making phone calls can be difficult . Why? You cannot see the person you’re talking to, so you cannot see his body language and “read” his face. 与人通话可能会很难，为什么呢？因为你见不到与你对话的人，无法感知他的肢体语言或 解读他的面部表情。 I hope the lecture will help you speak on the phone with confidence in business and personal situations. 希望本讲助您在商务及私人电话英语中，能满怀信心从容以对。 Warming Up How would you make a phone call to your business partner? 你如何致电生意伙伴？What expressions would you use when you are on a phone? 通话时你会使用哪些用语？How could you be polite on a phone? 通话时如何做到礼貌待人？Dialogues对话Warming Up热身EtiquetteOn the Phone电话礼仪Keys in Making Calls通话秘笈Glossary词汇 Study Plan 学习计划 Keys in Making Phone Calls 通话秘笈 KEY 1 How to start a phone call 通话开场白 KEY 2 How to respond when you are the one wanted 当你恰好是被呼叫者时，如何回应KEY 3 How to respond when the person wanted is out 当被呼叫者不在场时，如何回应 KEY 4 How to make a call for your boss 当你的上司要求代其致电时KEY 5 How to conclude a phone call 通话结束语 Keys in Making Phone Calls 通话秘笈 KEY 1 How to start a phone call 通话开场白 KEY 2 How to respond when you are the one wanted 当你恰好是被呼叫者时，如何回应KEY 3 How to respond when the person wanted is out 当被呼叫者不在场时，如何回应 KEY 4 How to make a call for your boss 当你的上司要求代其致电时KEY 5 How to conclude a phone call 通话结束语 Receiver: 自报家门（Introducing your company’s name） 询问来电者和被呼叫人（Asking who is calling and whom be called） a.CEI, may I help you? (中国电器科学研究院, 我能帮你忙吗?)b. Good morning/ afternoon/ evening, CEI office. (早上/下午/晚上好, 这里是中国电器科学研究院办公室).c.?CEI, to whom am I speaking , please? (中国电器科学研究院,请问哪位? )Caller : 表明呼叫者身份 (Introduction of Caller) 及被呼叫者的身份(Whom be called) a. Hello. This is Damon from Media Company. (你好, 我是美的公司的Damon). b. This is Wu from Israel. Can I speak to Mr. Chow, please ? (你好,我是来自以色列的吴先生, 请找周先生听电话,好吗?) c. Hello. This is