样本案例分析.pptxVIP

OutlinesLearningOperationCustomer Benchmarking PrinciplesBenchmarking AnalysisCase OverviewCase AnalysisActionPlanTacticsTactics for GapsPerformance Measurement - BSC Background Current SituationSection 1 – Case OverviewCase Overview Background Current SituationCase Overview - BackgroundNorthlakeA University BookstoreMission Academic Resource Service ExcellenceCustomersStudentsFaculty StaffAlumniGuestsCompany Location: Metropolitan Product Lines: Textbooks, Sundries, Clothing, Software, ComputersCompetitors Online Textbook Vendors Other Booksellers: BN, Wal-mart, etc.Increasing TrendCase Ove