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North America Equity Research
11 December 2019
Pharmacy Benefit Management
Takeaways from Our Latest Proprietary PBM Survey
We have conducted our 26th proprietary survey of HR executives at large employers Healthcare Technology
across the U.S., helping us to gain a better understanding of the current thoughts on Distribution
key themes and trends related to pharmacy benefits. These responses build on Lisa C. Gill AC
extensive industry knowledge gleaned from various companies, consultants and (1-212) 622-6466
customers, as well as prior survey work conducted twice annually since 2007, lisa.c.gill@
allowing us to evaluate key trends over time. We highlight key takeaways below and Bloomberg JPMA GILL GO
discuss in greater detail in the report. We will host a call at 11am ET today, which Michael Minchak, CFA
will include a brief discussion of the findings and a roundtable discussion with benefit (1-212) 622-6506
manager participants (contact your JPM salesperson for details). michael.minchak@
Anne E. Samuel
Broader Implications: While sentiment around the PBMs space remains weak, the (1-212) 622-4163
survey results again present a challenging dichotomy, with 98% overall satisfaction anne.e.samuel@
and stable to improving service levels, while
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