系统解决质量问题6步法PPT课件教材讲义.pptVIP

* 金字塔的特点 “什么？” “为什么？” “怎么做？” “然后呢？” 连贯性 MECE(相互独立互为补充) 相同的归纳层度 归 纳 相 关 性 * Unit of measure * 资料来源： Text Legend Legend Legend Text Text × – ÷ + Text Text Text Text Title Title Text Text Text Text Text CAGR = xxxx €￡￥±×÷≤≥≠┊△??? Text Text 1 2 3 4 5 举例 示意 供讨论 初步 ⊕? * * * McKinsey’s problem solving approach is impact-driven, focused, and fact-based. We use hypotheses, or initial ideas supported with facts about what the answer might be, to move quickly. Focusing our work on clearly defined end-products also helps us avoid “boiling the ocean.” Teams need to balance examining individual elements of a problem and looking at the big picture. And of course, creativity matters. Good problem solving structures original thinking and makes it actionable. * We think of strategic problem solving as a series of steps that begin and end with good communication. * Getting an accurate understanding of the problem is the first priority. * * * Since problem solving requires a logical approach, structuring the problem is the next step. * Logic trees are a great way to break a large problem into discrete pieces. We’ll talk more about different kinds of logic trees later today and give you a chance to build a few. * Prioritization helps you focus on the issues that matter most * * A little disciplined, early work planning can go a long way in problem solving. * * * Be prepared to spend most of your time doing analysis * * There is huge value in synthesizing your analysis into a concise story * Once you’ve completed your analyses, the challenge becomes organizing your data into a compelling story you can share with others. We think it is helpful to think of this work as a 3-step process. The first step is to synthesize your findings, moving up from discrete facts to higher-level conclusions or “so whats?”. To do this, we use a tool called a synthesis pyramid. Once you have decided what you know when you put all your data together, it is time to develop a communication strategy.