前台服务规章制度.docxVIP

简介 在游船上前台是最重要的部门。要求员工热情服务，勇于贡献和掌握 熟练的处理事情的技巧。并且对前台的礼节和规则熟练掌握。每一位 合格的前台员工都要维多利亚的审合和考验。前台员工的第一印象是 非常重要的。将直接影响到客人对整体游船的经验和评价。每一位前 台的工作人员都需要知道的代表性规则。 基本政策方针 BRIEF Front desk is a vital department of the cruise, requ iring passion, ‘ Initiative , dedication an desire to serve, the skill and etiquette. Each personnel that have been chosen to work at front desk are considered by the company as the REPRESENTATIVE OF VICTORIA CRUISES COMPANY and also THE REPRESENTATIVE OF THE SHIP. It is important to give a good first impression to passengers. This impression will influence the passengers following exp