iso90002015正式版基础与术语英文版.docVIP

INTERNATIONAL STANDAR D ISO 9000 Fourth edition 2015-09-15 Quality management systems — Fundamentals and vocabulary Systèmes de management de la qualité — Principes essentiels et vocabulaire Reference number ISO 9000:2015(E) ? ISO 2015 ISO 9000:2015(E) COPYRIGHT PROTECTED DOCUMENT ? ISO 2015, Published in Switzerland All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below or ISO’s member body in the country of the requester. ISO copyright office Ch. de Blandonnet 8 ? CP 401 CH-1214 Vernier, Geneva, Switzerland Tel. +41 22 749 01 11 Fax +41 22 749 09 47 copyright@ ii ? ISO 2015 – All rights reserved ISO 9000:2015(E) Contents Page Forewordiv Introductionv 1 Scope 1 2 Fundamental concepts and quality management principles 1 2.1 General 1 2.2 Fundamental concepts 2 2.2.1 Quality 2 2.2.2 Quality management system 2 2.2.3 Context of an organization 2 2.2.4 Interested parties 2 2.2.5 Support 2 2.3 Quality management principles 3 2.3.1 Customer focus 3 2.3.2 Leadership 4 2.3.3 Engagement of people 5 2.3.4 Process approach 6 2.3.5 Improvement 6 2.3.6 Evidence-based decision making 7 2.3.7 Relationship management 8 2.4 Developing the QMS using fundamental concepts and principles 9 2.4.1 QMS model 9 2.4.2 Development of a QMS 9 2.4.3 QMS standards, other management systems and excellence models10 3 Terms and definitions10 3.1 Terms related to person or people 10 3.2 Terms related to organization11 3.3 Terms related to activity13 3.4 Terms related to process15 3.5 Terms related to system16 3.6 Terms related to requirement18 3.7 Terms related to result20 3.8 Terms related to data, information and document23 3.9 Terms related to customer25 3.10 Terms related to charac