check-in酒店英语入住登记模板.ppt

LOGO ., LOGO 精选 课件 精选 课件 精选 课件 精选 课件 精选 课件 精选 课件 精选 课件 精选 课件 精选 课件 精选 课件 精选 课件 精选 课件 精选 课件 精选 课件 精选 课件 精选 课件 精选 课件 Check-in ., Steps to Check-in 1. Greet guests 2. Ask the guest whether he/she has a reservation with the hotel. 3. Yes--- check the record in computer. No --- sell rooms. 4. Ask the guest to show his/her identification. 5. Ask the guest to fill in the registration form. 6. Ask about the way of payment. 7. Form the check-in record. 8.Give the room keycard to the guest 9. Call the bellman 10. Thank the guest. ., * Reservation Card Mr. / Mrs. / Miss: Arrival Date: Departure Date: No of rooms: Room Type: No of Persons : Room Rate: Booked by: Tel: Approve by: Taken by: Date: Glenn Chicago Hotel Tang Liao 12 March 15 March 1 Single 1 980 RMB Tang Liao8 March Lan Lan ., * Registration Card Mr. / Mrs. / Miss: Tang Liao Arrival Date: 12 March Time: 10:30am Departure Date: 15 March ID Card: Passport No: 006986175 Nationality: USA Home Address: No of Persons: 1 Guest Signature: Glenn Chicago Hotel ., * Check-in (R: receptionist G: guest ) R: Hello, Welcome to Chicago Hotel. How may I help you? G: Yes, I want to check-in. R: Do you have a reservation, sir? G: Yes, I reserved a single room. R: Ok sir, may I have your name? G: My name is Tang Liao. R: (Check the computer) Yes, Here it is. You reserved a single room from March 12 to March 15, right? G: Yes. ., * R: Ok Sir, may I see your passport, please? G: Here you go. R: How would you like to pay? G: In cash. R: Ok Sir. Here is your key card. You are in room 508 on the fifth floor. G: Thank you. R: Please enjoy your stay. ., * A=local guide B=Tour leader C=Receptionist C: Good evening! Welcome to our hotel. A: 1.______(晚上好! 我需要一个套房，八个单人间和三个双人间。) C: Have you made a reservation? A: Yes.2. ______(我们是为一个德国团队预订的。) 3. ____________我来自中旅，该团共有15个游客，团号