酒店前厅部英语培训演示教学.pptVIP

酒店前厅英语培训 培训师：林俊秀 一、酒店基本概论 1.酒店基础设施英语识别 2.酒店各部门岗位英语识别：各部门名称英语识别/各岗位职位英语识别 3.前厅各岗位英语识别：各服务点名称 4.前厅基本物品及单据英语识别： 5. 房间物品英语识别：房间各设施物品英语识别 第一节：酒店基础设施英语识别 一、房间设施： 1.单人房-single room [si?ɡ?l rum] 2.双人房-double room [d?b?l rum] 3.标准间-standard room [st?nd?d rum] 4.豪华客房-luxury room [l?k??- rum] 5.豪华套房-luxury suite [l?k?? swit ] 二、休闲、娱乐设施： 1.游泳池- swimming pool [sw?m?? pul] 2.酒吧-bar [bɑr] 3.茶室- tea room [ti rum] 4.健身房- exercise room [?ks?sa?z rum] 5.咖啡厅- coffee shop [k?fi ?ɑp] 6. 棋牌室-chess and card room [t??s ?nd kɑrd rum] 7.桌球室-snooker room [sn?k? rum] 第二节：酒店各部门岗位英语识别：各部门名称英语识别/各岗位职位英语识别 1.行政办公室-Executive Office 总经理-general manager [d?en?r?l m?nid??] 副总经理/市场营销总监 vice-general manager /Director of sales and marketing 2.人力资源部-Human Resources Dept 人力资源经理-The human resources manager [e? hju:m?n ris?:siz m?nid??] 人力资源文员- The human resources clerk [e? hju:m?n ris?:siz klɑ:k] 行政文员-administrator [?dm?n?stre?t?]、司机-driver [draiv?] 3.财务部-Financial Dept 财务主任-director of finance 出纳-cashier [k??i?] 审计员-auditor [?:dit?] 采购经理-purchasing manager [p??t??s?? m?nid??] 采购员-purchasing agent [p??t??s?? eid??nt] 仓管员-warehouse keeper [w??haus ki:p?] 会计-accounting [?ka?nt??] 4.控制中心-control of center Dept 销售代表-sales representative [seilz reprizent?tiv ] 话务员-operator [?p?reit?]、 礼宾部-concierge [k?:nsi???] 预订员-reservations clerk [rez?vei??nz klɑ:k] 电脑部主管-computer department [k?mpju:t? dipɑ:tm?nt] 前厅部-front office [fr?nt ?fis] 5.营运中心-Operations Center Dept 房务部- rooms division