Ill have to have my cell phone replaced中职英语基础模块 第3册Unit 4高教版2.ppt

Unit 4 Reading Revision ? How can I help you, sir? ? What is the problem? ? Im so sorry for the inconvenience we have caused you. ? Would you like a refund? ? Would you please show me your receipt? ? Sentence Patterns: ? Staff: Customers: ? I bought ... in your shop... ? ... (problem) ? Its still under guarantee. ? Im very disappointed at its quality. ? I want to have ... replaced. ? Thank you! Live Show Words Spelling complain v./ complaint n. leaflet apologize [ ? p ? l ? d ? a ? z] v. apology [ ? p ? l ? d ?? ] n. express assembly line [ ? sembl ? ] contract sign a contract photographer [f ?? t ? gr ? f ? (r)] Words Guessing ? 1. You helped me a lot, so I want to express( 表达 ) my gratitude to you. ? 2. The big fire cause a big loss . ? 3. Congratulations! You can come to work in our company at once. As for your salary( 薪水） , you will get the same as other workers. ? 4. If you want to earn more money, you should reduce the cost( 成本 ). ? 5. You are the manager, so you should arrange the staffs job. ? 6. understand mis ing Patience n. delay ed solution deal with expect 期待，期望 解决方式 处理 耐心 延迟的 Reading Dear Mr Smith, I felt very sorry to read your letter of August 17 about the incorrectly produced leaflets. Since we have been partners for so long, I have already worked out a solution to this problem. Thomas R. Smith Drivers Co. 3489 Green Ave. Olympia, WA 98502 First of all, I express my apology for the delayed production. The assembly line of our company broke down so that we couldnt finish it on time. As we have signed the contract, we will pay for your loss. Secondly, as for the incorrectly produced leaflets, I think there must have been a communication problem between us. We thought that you expected black and white leaflets. Were sorry