普华永道项目管理培训讲义(英文版四）().ppt

Checkpoint Phase Closure Stage Session Objectives Know the contents of the Checkpoint Phase and of the Closure Stage and understand the difference between them Know the project close-out process Know what documentation should be produced during project closure Checkpoint Phase Checkpoint - Steps 1. Confirm stage completion 2. Measure client satisfaction How do we do this? Obtain formal client confirmation that the current stage has been completed (e.g., contractual sign-off) Compile all necessary certification and documentation (plete the Project File) Assess client satisfaction and act on it Checkpoint activities are easier if you... Agree upon sign-off criteria in advance Obtain sign-off as soon as an activity (e.g., a deliverable) is complete, rather than wait until the end of the stage. Closure Stage l?房地产E网 房地产E网-倾力打造房地产物业管理资料库,汇聚海量的免费管理资料。 倍讯易 房地产E网-倾力打造房地产物业管理资料库,汇聚海量的免费管理资料。 Checkpoint Confirm Stage Completion Monitoring and Control Monitor and Control the Project Management Processes Start-up Establish Project Infrastructure Establish or Confirm Delivery Org. Management Processes Engage Stakeholders Refine Integrated Project Plan Establish or Confirm Project Management Processes Obtain Authorization to Proceed with Stage Mobilize Team Measure Client Satisfaction Monitor and Control the Delivery Org. Mgmt Processes Manage the Integrated Project Plan SERVICE DELIVERY STAGE S W D W S T T W D W Sc D 6 6 7 Confirm Stage Completion Verify and validate that the stage is really done. Obtain sign-off Measure Client Satisfaction Determine client’s attitudes and likely future support for the RA 7 Completion Prepare Handover Report Demobilize Team and Release Infrastructure Knowledge Harvesting Review Project Measure overall Client Satisfaction Harvest Project Knowledge Confirm Project Completion Finalize Billing and Collection D Sc T B D D D Harvest Knowledge Review project and produce post-engagement review report Measure client satisfaction and follow up on res