涉外模拟导游 涉外模拟导游 9-Hotel Accommodation.docVIP

Part 9 Hotel Accommodation Learning Objectives In this unit, you shall know how to make a hotel reservation for your guests have an idea of check-in and check-out know the tasks of different departments in a hotel Warm-up I. Brainstorming: what are the popular ways of making hotel reservations today? Give at least three answers. II. What do you know about hotel service? Please put the following items into the correct categories. a). cleaning b). cleaning sheets c). taxi d). exchange e). restaurants f). check-out g). tours h). bars i). reservations j). ironing k). theatre tickets l). billing Concierge: _____________________ Food Beverage: ____________________ Reception: ___________________ Housekeeping: _____________________ Task 1 Making a Hotel Reservation sk 1: Making a hotel reservation. 1. Listen to a dialogue between a tourist (Mr. Smith) and a travel agent (Lisa), and complete the following form. Registration Form Family Name: ______________ First Name:______________ Address: ____N/A_______ Postal Code/ City: ________ _____ Country: ____ _______ Phone: ____N/A____ Email: ____ ____ Fax: ____N/A_______ Check in date: _____/_____/2009 Check out date: _____/_____/2009 Number of nights in total: ____ Type of room: ______________ Number of rooms required: _____ (Prices include room, breakfast and taxes. ) Method of payment: ｏCredit Card ｏCheque ｏCash Card Number Expired Date: _N/A 2. Listen to the recording again, and complete the following blanks. (A: an agent of China Youth Travel Service, Guangzhou branch B: a guest from America) A: Hello. CYTS, Guangzhou branch. Lisa speaking. May I help you? B. Hello. Yes, this is Brian from Los Angeles. ______________ are going to China for an eight-day holiday next month, would you please help me ______ a double room and a twin room at Shangri-la Hotel for ___________?