度量管理的7个主要工具-项目管理内部培训资料2.pptVIP

The Basic Seven Tools of Quality质量的7种工具 A Training Session Amit Saha Mar 31st , 2007 As much as 95% of quality related problems in the factory can be solved with seven fundamental quantitative tools. - Kaoru Kaoru 工厂内与质量有关的95%的问题可以通过质量的7种基本工具来解决。 What are the Basic Seven Tools of Quality? 什么是质量的7种工具？ Fishbone Diagrams 鱼骨图 Histograms 直方图 Pareto Analysis 柏拉图 Flowcharts 流程图 Scatter Plots 散布图 Run Charts 层别法 Control Charts 管制图 Where did the Basic Seven come from? 7种工具的来源 Kaoru Ishikawa Kaoru Ishikawa ? Known for “Democratizing Statistics” 从“统计学”而来 ? The Basic Seven Tools made statistical analysis less complicated for the average person 7种工具对常人来说使数据分析变得没有那么复杂。 ? Good Visual Aids make statistical and quality control more comprehendible. 良好的视觉辅助使得数据和质量控制更容易理解。 The Basic Seven Tools of Quality 质量的 7种工具  Fishbone Diagrams 鱼骨图 No statistics involved 没有数据显示 Maps out a process/problem 画出过程/问题 Makes improvement easier 使改进更加简单 Looks like a “Fish Skeleton” 看起来像“鱼骨” Constructing a Fishbone Diagram 创建鱼骨图 Step 1 - Identify the Problem 第一步-识别问题 Step 2- Draw “spine ” and “bones” 第二部-画出“脊骨”和“鱼刺” Example: High Inventory Shrinkage at local Drug Store 例子：当地药店库存高度收缩 Constructing a Fishbone Diagram 创建鱼骨图 Step 3 - Identify different areas where problems may arise from 第三步-确认问题可能出现的区域 Ex. : High Inventory Shrinkage at local Drug Store 例子：当地药店库存高度收缩 Constructing a Fishbone Diagram 创建鱼骨图 Step 4 Identify what these specific causes could be 第四步-确认可能的具体原因 Ex. High Inventory Shrinkage at local Drug Store 例子：当地药店库存高度收缩 Constructing a Fishbone Diagram 创建鱼骨图 Step 5 Use the finished diagram to brainstorm solutions to the main problems. 第五步-通过完成的图来集体讨论主要问题的解决方法 The Basic Seven Tools of Quality 质量的 7种工具 Histograms 直方图 Bar chart 柱状图 Used to graphically repr