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INTERNATIONAL BENCHMARKING CLEARINGHOUSE CODE OF CONDUCT The following is the benchmarking code of conduct that the International Benchmarking Clearinghouse publishes. We are a founder member of the International Benchmarking Clearing House. As such, it is critical that we adhere to all aspects of the Code when performing benchmarking studies. Preamble Benchmarking - the process of identifying and learning from the best practices anywhere in the world - is a powerful tool in the quest for continuous improvement. To guide benchmarking encounters and to advance the professionalism and effectiveness of benchmarking, the International Benchmarking Clearinghouse, a service of the American Productivity Quality Centre, and the Strategic Planning Institute Council on Benchmarking have adopted this common Code of Conduct. We encourage all organisations and individuals involved in benchmarking to abide by this Code of Conduct. Adherence to these principles will contribute to efficient, effective, and ethical benchmarking. This edition of the Code of Conduct has been expanded to provide greater guidance on the protocol of benchmarking for beginners. Benchmarking Code of Conduct Individuals agree for themselves and their company to abide by the following principles for benchmarking with other organisations. 1. Principle of Legality 1.1 If there is any potential question on the legality of an activity, dont do it. 1.2 Avoid discussions or actions that could lead to or imply an interest in restraint of trade, market and/or customer allocation schemes, price fixing, dealing arrangements, bid rigging, or bribery. Dont discuss costs with competitors if costs are as element of pricing. 1.3 Refrain from the acquisition of trade secrets from any means that could be interpreted as improper, including the breach or inducement of a breach of any duty to maintain secrecy. Do not disclose or use any trade secret that may have been obtained through improper means or that was disclos