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Dunfermline Building Society Problem Solving Techniques 16th April 1996 01:30 Icebreaker - Participants write down a specific work problem on a sheet of paper thrown into the bin - ” Packing your trouble away” Other participants choose a piece of paper from the bin and write down solutions can be done in groups or passed round and the group works individually 01:40 Agenda and goals - Discuss the points and how we are going to achieve them - Give a feel for the day - highly participative 01:45 What problems might the multi-skilled team have to solve? What tools and techniques do you have available? - Facilitated session 01:50 The 5 stage problem solving process Intro. to the session- problem solving techniques - different tools for sifferent stages in the process 01:55 Brainstorming - Causes for the lack of confidence in British Beef - When this can be used 02:10 Flowcharting - common symbols and what they mean A process is anything which converts an input, by doing work into an output Example of a flowchart Teams to prepare a flowchart for decding on which holiday to take Summary of flowchart - bring back to intial slide as problem identification stage - as can identify weaknesses, opportunities for improvement Systems thinking - re-inforcing loop and balancing loop Summary 02:30 Check sheet - used at any stage in the problem identification process 02:40 Nominal Group Technique and group values Ask the group to vote on the values Post it notes Discuss how everyone felt about the voting, frustrated if don’t know what it means Facilitate a session on what the team would do with the money if they won the lottery, then ask the team to vote using the post it notes - should not be as much frustration as everyone understands the list that is being discussed. 02:55 Cause and effect - fishbone diagram What it is The Approach The causes for loss of confidence in British beef - comes from the facilitated session Dis