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keywords FILENAME \* Lower\p c:\data\apollo\outputs\keyproc.doc\ USERINITIALS AA Apollo Metals Information Planning Key Business Processes, Success Factors and IT Opportunities Core Competencies Required Level of stock Good stock control Good processing and processing facilities Materials management Supply chain management Specialist support for engineering requirements of customers (eg CAD; engineering support) Excellent customer service Using IT to develop strong linkages with customers Efficient administration Effective contract management The systems in Germany are very similar to those used in the UK. In our analysis, we have therefore included information on Apollo Metals Germany with information on Apollo Metals UK. Where a requirement or issue relates specifically to Germany and was not mentioned in the UK, we have added “(G)” after the item. The systems at Aviation Metals are different to those at Apollo. We have therefore produced a separate analysis for Aviation Metals. However, given that the Apollo and Aviation are in very similar businesses, any future systems should be selected to include the functionality required at all subsidiary operations. Key Business Process Success Factors IT Opportunities Manufacturing Low cost tracking and administration Real time data entry Fast, accurate stock and production information Automated production of despatch paperwork Good forward visibility of forecast information on future jobs Capacity planning information to re-schedule resources and ensure correct delivery estimates are given to customers Eliminating or greatly reducing the paperwork in production control could speed up deliveries to customers Incorporate manufacturing functionality into core systems to: reduce costs of administering production control (opportunity to reduce by 7 people at current volumes) provide stock tracking (customer service) provide rough-cut capacity planning for all key resources (customer service) provide real-ti