礼宾部领班岗位职能职责.docVIP

JOB DESCRIPTION 职责描述 JOB TITLE: 职称 Concierge Captain 礼宾领班 AREA/DEPARTMENT: 部门 Rooms Division / Front Office / Bell Services 房务部 / 前厅部 / 行李服务 JOB BAND: 职位等级 8 HOTEL LEVEL: 酒店等级 I - V REPORTS TO: 上属 Concierge Supervise POSITIONS SUPERVISED: 下属 Bellman / Door girl 行李员 / 门僮 JOB SCOPE: 职责范围 Responsible for providing accurate information, concerning hotel facilities, venues and functions and handling guest inquiries. Supervises the issue of keys, mail, messages, fax and parcels to the guests. Promotes the desired work culture around Trust, Integrity, Respect, One Team and Service of the OCT International Hotel Management Company and the brand ethos. 向客人提供正确酒店相关服务信息，回复客人问讯监督信件、留言、传真和包裹分发工作。努力发明良好工作气氛，做到老实、相互尊重、和良好团对合作精神。 Key Responsibilities 关键职责 Assist guests with all inquiries, both hotel and non-hotel related 给全部店内客人以必需帮助和帮助。 Be thoroughly aware of arrivals and departures of each day with emphasis on VIP’s, groups and crew movements. 天天随时注意抵达和离开酒店贵宾和团体信息和职员动态。 To work closely with CEO Manager to ensure baggage for VIP’s, Priority Club Members are delivered promptly 同首席来宾体验经理亲密协作确保贵宾行李正确送到房间。 To assist the Doorman and supervise on traffic control along the driveway during peak hours 帮助门童管理监督在高峰期门前车道顺畅无阻。 Prepare newspaper orders and co-ordinates with news vendor for early delivery. Supervises Bellman for newspaper delivery 和报纸发行商保持亲密联络。监督行李员报纸分发正确无误。 Ensuring that all equipment (trolley, etc....) are in proper condition and recorded properly 确保各项服务设备良好运转比如：行李车等。 Conducts daily briefing and to ensure that all uniform service staff are kept up to date, properly instructed and that all staff are properly dressed, neat and clean before start of duty. Similarly, staff appearance should remain clean, smart and tidy at all times. 确保班前职员制服正确穿着洁净。随时检验职员仪容仪表。 Ensure that all staff are fully informed and knowledgeable on hotel facilities and its surrounding areas 确保职员熟悉酒店各项服务设施运做情况 Ensure that the surrounding areas at the lobby level and main entrance are clean 确保酒店大