Unit 4.4 Routine requests数字时代的商务英语写作.pdf

Unit 4 Routine and Informative Business Messages 第四章：日常信息性沟通 4.4 Routine requests 4.4 日常问询与请求 Three types of routine requests • Request for information or action • Request for recommendations • Making claims and requesting adjustments Messages that make requests • Opens by immediately describing the request • The body explains the reasoning behind his request, and a list asks specific questions which is most readable. • Closes with end date and reason. Providing an end date helps the reader know how to plan a response so that action is completed by the date given. Opening • Be polite • Send me the research data on Ali-Pay. • Would you please send me the research data on Ali-Pay. • I would appreciate very much if you could send me the research data on Ali-Pay. • Be specific • Be sure to say whether you want a 1summary or 100 pages of raw data on Ali-Pay. Exercise: • Suppose you are writing to inquire about hotel accommodations for your upcoming event, and you are wondering whether the hotel can provide meeting rooms and accommodations for 300 people. How to write the opening request? •Please [or Could you please] answer the following questions about providing 8 meeting rooms and accommodations for 300 delegates from October 20 to October 25 in 2020. Body •An explanation • Why you are making the request • How it may benefit the reader •A list of questions • Ask the most important question first • Ask only relevant questions to expedite a response • Omit questions you can answer by yourself • Limit each question to one topic 有缘学习更多+谓ygd3076考证资料 Closing •Actions to be taken • Deadline and the reason for the deadline •Your contact information for easy response • Because our insurance will be increased if the equipmen