商务信函的书写规则(七).pdfVIP

商务信函的书写规则（七） （四） 运用被动语气 有时，运用被动语气，比主动语气客气，如： a) You madea very careless mistake. A very careless mistake was madeb) You did not enclose the check with your order. The check was not enclosed with your order. c) For the past two years, you did not give us any order. For the past two years, no order has been given us. Or: For the past two years, no business has been materialized between us. （五） 避免（或力争避免）使用语气强烈或容易引起不快的词汇 a) we demand immediate payment from you demand 的意思是 ask for(sth) as if ordering, or as if one has a right to, 即带有命令意味的要求。非不得已，应尽可能避免使用 demand而改用 request 如： We request your immediate payment. b) Weare disgusted with your manner of doing business. disguste 意味 hate 而且有 strong feeling of dislike or distasted, 既 厌恶 的意思， 因此， 还是婉转或含蓄一些为宜， 如： We are not completely satisfied with your manner of doing business. c) We must refuse your offer. Must 带有威胁性的意味（ minatory tone ），不如改为： We regret that we are unable to accept your offer. Or: We regret that we are not in a position to accept your offer. d) We want you to assist us 带有傲慢或长者的口吻（ superior tone ），不如改为： Your assistance would be appreciated. （六） 使用高兴，遗憾，感谢等词汇及表达法 (1) Wehave pleasure of -ing Wehave pleasure in -ing It is with pleasure that we do so It gives us(great, much) pleasure to do so We are pleased for us to do so Its a pleasure for us to do so. We are glad(or: delighted) that you do so We shall gladly do so We shall feel happy if you will do so We are happy to do so (2) 表示感谢的表达法有： We are (very, most) appreciative of your doing so We are gratifi