商务沟通复习试卷.docxVIP

河南工业大学 2011至2012学年第1学期 1. If you are trying to solve a problem or make a decision, the more people in your team the better. (F ) 2. Although you should vary the length of paragraphs in your business messages, in general you should strive for short paragraphs. ( T ) 3. Differences in body language are a major source of misunderstanding 密 1 in communication. ( T ) 4. A report title always starts with “ A Study of ” Fr) “A 5. When writing informational reports, it m port ant to begin by 评卷 □ tn (本题 30 分)二、Multiple Choice. Only ONE choice is correct.（提示：每题只有一个正确答案。每题 2分，共 题 号 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 答 案 Report on. 1. Analyzing your audience helps you ( C ) 计30分.并请把答案写下面的答案栏中。 ） A. A. developing a problem statement. ( F ) determine whether your audience is comfortable listening to the II 6.1U s i n g simple language in persuasive messages usually decreases your 封 credibility. ( F ) B. 7. Headings and subheadings are vital for online reports, but not C. language you speak. remember to keep your speech or oral presentation short. define your purpose. D.（共 D. （共 6页） necessary for those distributed on paper. ( F ) prepare a detailed, informative outline. 《商务沟通》试卷 Deductive reasoning moves from specific evidence to a general 2.线 conclusion. ( F )Instead of beginning your negative 2. 线 conclusion. ( F ) Instead of beginning your negative message with a blunt For routine business messages, audiences always have resistantannouncement of the news, you can use ( B For routine business messages, audiences always have resistant announcement of the news, you can use ( B A.reactions. ( F )the direct approach.B.a buffer. A. reactions. ( F ) the direct approach. B. a buffer. If the middle section of your request letter contains a series of C. C. questions, the most important question should be saved for last. ( F ) a combination of the direct and indirect approaches. D. the deductive approach. The final link in the communication chain is ( C ) receiving the message. sending