邮轮服务实用英语 任务二 用词 Words Becoming an Active Listener成为积极的聆听者.pptxVIP

;; So far we have learned to communicate well with body language, and that using non-verbal cues like eye contact and open gestures can help get your point across. Considering a person’s cultural or social background may give us a hint on how to best presentourselves. We have even adjusted our personal attitudes so we can better welcome them to our place or work. But is it enough? ;Reasons for being an active listener;;The Chinese symbol of “listen”;;How to become an active listener;1. Prepare yourself mentally ;2. Show interest and pay attention;3. Use small verbal cues and gestures;4