国际酒店PA部操作程序PA-0007HOWTOWASHAWALL.docxVIP

STANDARD OPERATING PROCEDURE 标准操作程序 T ASK N UMBER : 任务号 D EPARTMENT : 部门 D ATE I SSUED : 发出时间 GUEST EXPECTATION : 顾客愿望 T IME TO T RAIN : 培训时间  HOW TO WASH A WALL 墙壁的清洁 PA-0007 Housekeeping 客房部 January 2005 2005年 1 月 I expect walls to be clean in keeping with the image of the hotel. 我希望所有的墙壁清洁象维护酒店声誉一样保持。 minutes 分 Why is this task important for you and our guests? 为什么此任务对于你和我们的客人都很重要？ Answers: 答案 I understand the importance of having clean walls. This is part of our image. 我知道墙壁清洁的重要性，这是酒店形象的一部分。 It is important for us to know how we must clean walls让.我们知道如何清理墙壁是一个很重要的事情。 We can increase the GSTS score我.可以增加顾客满意程度调查的分数。 We can show our professionalism我.们可以借此展现我们的专业性。 Task –Washing Walls Page 1 of 3 WHAT/ STEPS 内容步骤 HOW/ STANDARDS 操作标准 TRAINING QUESTIONS 培训疑问 Preparation 准备  Collect all cleaning tools and cleaning chemicalsWhy. do I need to have cleaning material 备齐所有的工具及清洁剂。 available? Put “ Work in progress sign ” in place. 我为什么要准备齐所有的东西？ 将告示牌放好。 Clean wall 清洁墙壁 3) Rinse wall 水洗墙面  Clean the wall from top to bottom and left to right. 从上到下、从左至右的进行。 Clean the wall by using a sponge and general-purpose cleaner. 清洁时需用抹布及普通清洁剂。 If a stain is stubborn, scrub it with a scrubbing pad and tile cleaner. 如有污迹可以用刷子之类的东西清洁。 Thoroughly rinse the wall from top to bottom using warm water with a sponge. 用抹布沾温水从上至下的洗涤墙面。  How do I have to clean the wall? 我怎么清洗墙面？ What do I need to use for cleaning the wall? 清洁墙壁我需要什么？ When do I need to use the sponge? 我什么时候可以用之类的东西？ Why do I need to use warm water? 为什么要用温水？ 4) Dry wall 干燥墙面  Dry the wall surface with a dry cloth. Make sure Why do I need to dry the wall? the surface is clean and free from stains and 我为什么要干燥墙面？watermarks.用干燥的抹布擦拭墙面，确保其表面干净无污迹无水迹。 5) Maintain 保持 6) Report defects 问题上报  Clean the wall regularly with damp cloth. 定期用湿布清洁墙面。 To report immediately of any maintenance problem is found while cleaning.  Does this help for not cleaning the wall regularly? 不定期清理墙免有用吗？ Why do I have to report immediately? 我为什么要立刻上报？ 在清