超市课长培训教材.docx

Sales Manager Seminar课长培训 Training Objectives 培训目标 To learn more about Carrefourmission and Sales Manager responsibilities. 更多地了解家乐福的使命和课长的职责 To Learn how to better communicate with the team 学习如何更好地与我的团队沟通. To learn how to better develop my team 学习如何更好地发展团队 To learn how to plan my work and manage my time 学习如何计划我的工作和管理我的时间 ? Understanding Carrefour Responsibilities Carrefour Concepts Four Policies Localization Turnover ?Market share s Mission and Sales Managers5 Business knowledge Technical skills Communication skills Requirements of Department Heads People management development^skills Time management and action planning skills Others 「家乐福理念 四大政策本地化〔营业额市场份额、万 和 「家乐福理念 四大政策 本地化 〔营业额 市场份额 、万 和 员工需求 Understanding Carrefour^s Mission and Sales Managers5 Responsibilities 理解家乐福的使命和课长的职责 「商业知识 技术能力 对于课长』沟通能力 的要求 人员要求 Mission of Carrefour 家乐福的使命 Our Mission All our efforts are directed towards customer satisfaction. Our 我们的使命 retailing activities seek to meet changing customer demands, in tenns of product selection and quality, at the most competitive prices 我们尽一切努力最大程度地满足顾客的要求.我们的零售行 业通过选择商品，提供最佳品质及最低价格，以满足客户多 变的要求. Our People Highly-motivated associates are our main asset. Individual 我们的员工 initiative and delegation of responsibilities are earned out in a spirit of solidarity and common interest. 我们最主要的财产是士气高昂的员工.每一个员工应在团结 奋斗及目标一致的基础上，充分发挥主动性及责任。 Our Resources 我们的方法Our business is based on simple, straightforward Our Resources 我们的方法 我们的理念简单而直接.为了在竞争中取得优势，我们必须 最大限度地使用资源使之发挥作用。 家乐福的使命 MISSION OF CARREFOUR OUR GOAL 我们的冃标OUR VALUESI我们的价值We aim to be an OUR GOAL 我们的冃标 OUR VALUES I我们的价值 我们的目标是成为一个国际性公司,并在每个 市场中占有重要比例。通过市场占有率的扩大 ,我们将不断加强公司的独立性及增加公司长 期的企业价值。 We aim to develop mutually beneficial synergies with all our business partner. We seek to adapt to the specific environment of each country where we operate and to serve as a benchmark in terms of business values wherever we are present. 我们强调协调与田血佳之间的关系，增进双 方共同的利益。我们要尽力融合各I 境，成为同业间的楷模。 Customer Satisfaction 顾客满意