城市轨道交通客运服务英语 2. 引导提示 2.2引导提示（教学设计）.docVIP

学科：交通运输大类 专业：城市轨道交通运营管理 课程：轨道交通客运服务英语 对象：高职城市轨道交通运营管理专业 微课4教学设计 引导提示 一、课程导入 1.如何用英语对旅客进行引导？ 二、学习目标 1. grasp the main words and phrases（用英语向旅客回答解释相关的铁路的法规规章）； 2. master the key language points and sentence structures in the dialogues（跟乘客用英语交流）； 3.understand the correct expressions in the subway station. （理解车站服务工作相关的英语短文）。 三、学习进程设计 （一）Gate Guidance（引导提示） 1. Exercises 1 2、Exercises 2 3、Exercises 3 4、Practical English for Station Operation 车站实用接待用语 Good Morning Sir / Madam. What can I do for you? 我能帮您什么吗? Can I help you, Sir / Madam? 有什么事吗? Welcome to Guangzhou Metro. ( the Metropolitan Railway 地下铁道; subway; underground railway) This is Operation Control Centre of Guangzhou Metro. 是广州地铁控制中心。 This way please! 请走这边！ Let me show you there! 让我给您们带路！ Would you please wait for a moment? 请稍等片刻，好吗？ Let me help you. 我来帮你。 Would you please get on the elevator? 请上电梯，好吗？ Thank you! You are welcome! 谢谢您！别客气！ Yes, please! No, thank you! Excuse me! I beg your pardon, Sir / Madam. 对不起！I am sorry, I don’t know. Please stand behind the yellow line!请站在黄色安全线后！ Please follow me to the Station Control Room!请跟我到站控室来。 Please wait for the Emergency Service, here! 请在此等候紧急服务！ Please wait for the necessary assistance!请等候有需要的服务！ Please stand clear of the door. 请小心车门。 Please don’t squat, it is dangerous.请勿蹲姿候车，这很危险。 The next train will come in five minutes.下趟车五分钟到。 If you have something drop into the track, please contact with the station staffs.如果您有东西掉下轨道，请与车站工作人员联系。 Take it easy, it has enough time.别紧张，有足够的时间。 It’s just around the corner.就在拐角附近 I wonder if you have any change about you? 您带了零钱没有？ You can’t miss it. 您不会找不到。 Good luck on your trip. 一路顺风。 What’s this? Come in, please! 请到我这里来！ Oh, I see! That is the way out! 那边是出去的路！ All passengers are requested to leave the station now! 所有的乘客请现在离开车站！ （二）教学总结 1.在车站对旅客用英语进行引导提示。