沟通策略讲义 .pptxVIP

;What is MC?; ; ;三、管理沟通要素（Elements of MC）;Successful business communication depends on answering a few crucial questions:; 有效管理沟通的检核表;; ;Ex. 1. Am I the same in other people’s eyes? ; ;Self image of Teacher Chen：;Ex. 2. Am I a good communicator? (1);8．I show sincere interest in what people say even if I don’t agree with them. 9．I don’t show arrogance or self superiority to people subordinate to me. 10．I try to find common grounds when I communicate with people with different opinions. 11．I try to be clear about my point and avoid ambiguity when giving feedback; 12．I try to communicate in an equal and respectful manner; 13．I use “I think” instead of “people think” when giving my own opinions; 14．In discussion, I tend to tell my own understanding of the matter rather than make direct suggestions or advice; 15．I exchange ideas with my friends and colleagues on a regular or irregular basis. ;Self Assessment： If you get： 80一90 you are an excellent communicator; 70—79 you are above the average but still need to improve in certain regards; 70 or less you need good training to become a good communicator ;;;; Question 1:Who am I? Self cognition positioning 自我认知 Who am I? – Credibility Credibility – how the audience think of me? What is my position? What can I supply? What’s my objective? What style should I choose? ; ; ;表2.1 影响可信度的因素和技巧 ;;;TV commercials: ;2. Communicator’s background;Question 2: Why am I doing this?  (objective： as a result of this communication, ……);EXAMPLES OF OBJECTIVES;表2.3 目标实例;Discussion: ; ;;EXAMPLES OF OBJECTIVES AND STYLES ;表2.4 目标与沟通形式实例; 图2.2 Style Selection ;2. 策略的选择;;Case 2: