民航乘务员与安全员专业英语_On-board_Accident_Unit_7_Special_Situations_Topic_1_On-board_Accident.pptxVIP

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2021-03-19 发布于北京
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民航乘务员与安全员专业英语_On-board_Accident_Unit_7_Special_Situations_Topic_1_On-board_Accident.pptx

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CABINATTENDANTSPECIALTY空中乘务专业教学资源库Unit 7 Special SituationsTopic 1 On-board Accident Language Focus 飞机上的突发情况有很多种，如飞机突然遇到气流颠簸导致有人受伤或被迫返航、机上有乘客因为喝醉而给飞行安全造成威胁、机上有小孩突然跌倒受伤、飞机上有乘客突发严重疾病导致飞机紧急迫降等等。当遇到这些紧急情况时，乘务员应该沉着冷静对待，乘务员应根据事态的发展执行相应的对策，如果情况在可控制范围之类，先利用自己的专业知识来应对处理，如情况比较严重应告知机长，由机长决定是否返航或紧急迫降.DialoguesDialogue OnePAX: Excuse me, Miss. Why do I feel the plane is bumping? CA: I am sorry to inform you that our flight is experiencing some turbulence. Please remain in your seat and fasten your seat belt. You can use the airsickness bag in the seat pocket in front of you.PAX: Really? Are we safe now? I feel a bit nervous.CA: Don’t worry. We are absolutely safe. It’s a common situation.PAX: Can I use the lavatory now?CA: I’m afraid not. For your safety, you can’t leave your seat. You can use the lavatory as soon as the seat belt sign is off.PAX: OK. I hope it won’t last long. CA: Thank you for your cooperation.(Ten minutes later. The aircraft is bumping violently. The captain is making an announcement. Ladies and gentlemen: Pay your attention please? This is your captain speaking. I am extremely sorry to inform you that we have to make an emergency landing at the nearest airport due to the bad weather. We’ll arrive at the Hongqiao airport in 20 minutes. Thank you for your understanding and cooperation.)PAX: What happened? Are we in danger? CA: For your safety, please remain in your seat and fasten your seatbelt. Don’t worry. Our captain and pilot are very experienced. We’ll guarantee your safetyPAX: All right.CA: I am sorry for the inconvenience. Thank you for your cooperation.Dialogue Two（When a elder man is on his way to the lavatory, suddenly he falls down in the cabin.）PAX: Ouch, it seems that my wrist hurts.CA: Sir, I am sorry to hear that . let me have a look. You may sprain your wrist.PAX: Yes, it aches badly.CA: Don’t worry. Firstly, let me help you back to your seat.PAX: What should I do ?CA: Sir, please relax. I’ll get a ice bag for you. ’ll be back soon.PAX: OK, T