无锡酒店前台员工培训文件41.docxVIP

前台 FRONT DESK 部门 /区域： FD 接待处 DEPARTMENT/ AREA: FD RECEPTION 服务内容 /工作职责： FD-SOP-031 帐目的修改与调整 SERVICE/TASK: CORRECTIONS AND ADJUSTMENTS IN FIDELIO 标准： STANDARD:  FD 关于要调整与修改的账目，首先选 中，然后用 +号键标记。此记号表示 此账目已被标记 Mark the posting which needs to be adjusted or corrected by first selecting it and then using the + to mark it. The symbol indicates that this posting is marked 1 / 4 2 / 4 来宾期望 工作职责 工作标准 Guest expectation What to do? Standard of Performance 账目准确 进行修改与调整 ? 假如 Fidelio 系统中入账出错 In Fidelio if a mistake is made in any Receive accurate accounts Make corrections and postings adjustments ? 键入 Fide