avaya呼叫中心方案介绍.pptxVIP

Avaya call center 方案描述 solution overview呼叫中心整体结构 the whole structure of call centerCall center Avaya主要设备 call center avaya main devicesCall center主要设备－ S8720 Media Server Avaya S8720 Media Server use standard industry processor and operating system，run with Avaya Communication Manager 4.01 software ,it can provide the powerful call dispose performance and abundant call dispose function。Processor is AMD Opteron ( 2.4 GHz )，use Linux operating system。 S8720 Media ServerThe highest throughput -600,000 BHCC (single server)support 36,000 extension (12,000 IP extension)，8,000 relayTotal Port Network (MCC1 G650): 64 Total G350/G700 Media Gateway: 250Provide standard,high reliability and highest reliability choiceSupport G650/G700/G350/G250 Media GatewayCall center主要设备－G650 媒体网关call center main device-G650 media gateway Avaya G650 Media Gateway14 slot, 19’ 8U high (14 in)redundancy, load balancing powersupport AC or DC inputEach stack support 5 G650 at leastFront ViewInside ViewCall center主要设备－Avaya AES 服务器 server基于 Linux 平台 based on linux system单服务器设计（基于 IBM Server）Single server design (based on IBM server)提供TSAPI、CVLAN、CMAPI等接口Provide interface :tsapi,cvlan,cmapi and so onAvaya call center 为您提供高稳定安全的系统avaya call center provide the high stabilization and safe system双机热备的Avaya S8720 Media Server 确保高稳定性S87xx 缺省双机配置 s87xx the default double machine configuration双Server之间不仅有以太网连接，还有光纤互联，提供内存级镜像－Memory Shadow，99.999%高可靠性Support 99.999% high reliabilityFull State－全状态备份机制，主备Server之间切换不影响当前的通话、电话会议、转接以及登录的座席多层次的多级备份配置 multiayer and multilevel backup configuration主控处理器Main control processorCD-ROM Drive PCMCIA Drive 以太网络交换机Network switchFront View without coverUPS 不间断电源端口机柜连接板IPSIRear ViewDuplication Fiber备份连接光缆S8300LSPGateway多级备份体制实现最好的系统弹性S87xx Server BS87xx Server AS8500 ESS Server第一级: 全状态失败接管First levelIPSIMG Stack 2Ethernet Switch or VLAN[Layer 2] Ethernet Switch or VLAN[Layer 2] 第二级: 多服务器多网关接口 Second levelCLANDSPCLANMG Stack 2MG Stack 1IPSIIPSIIPSIIPSIRouterEthernet Switc