杭州锦汇华庭物业管理投标文件.docxVIP

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杭州锦汇华庭物业管理投标文件.docx

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优秀文档优秀文档 PAGE PAGE159 优秀文档 PAGE 杭州锦汇华庭物业管理投标文件目录一. 序言·······································5 （一）投标函 ····························· 7 （二）概括 ······························ 8 二. 综合说明······························ 10 1. 公司概貌····························· 10 2. 管理业绩····························· 11 3. 管理优势····························· 12 4. 特式服务····························· 14 5. 管理特征····························· 16 6. 公司组织架构图·························· 17 7. 拟派主要管理人员简历······················· 18 三. 物业管理计划···························· 20 1. 物业概貌····························· 20 2. 物业特征····························· 23 3. 编制依据····························· 23 四. 物业管理整体设想、规划与分项管理计划 ················24 （一）整体设想··························· 24 1．弘扬一种全新的服务管理观念 ··················· 27 2. 实现两个双赢的管理目标····················· 28 3. 依据三项管理原则实现三大确保 ·················· 29 4. 突出四个管理服务重点······················ 30 5. 建立公司管理服务五大特色···················· 32 （二）规划····························· 33 1. 管理模式···························· 33 2. 服务核心计构设置、人员配备、培训及管理 ············· 44 （三）分项管理计划 ························· 56 1. 早期介入参谋管理计划······················ 56 2. 接收查收计划·························· 58 3. 业主入伙管理计划························ 59 4. 业主、客户装潢管理计划····················· 60 5. 安全提防管理计划························ 61 6. 消防管理计划·························· 67 7. 清洁、绿化管理计划······················· 72 8. 商场管理计划·························· 81 9. 屋子、设施设施管理计划····················· 83 10. 财务管理计划·························· 102 11. 品质管理计划·························· 103 人力资源管理计划························104 13.社区文化建设·························· 105 小区档案成立与管理·······················108 15. 物业管理制度·························· 110 16. 争创全国物业管理优秀示范住宅小区计划与许诺··········· 115 物业管理各项指标许诺及举措···················122 18.便民服务···························· 126 19.增收节支举措·························· 135 （1）增收节支内容 ························· 135 （2）物业细节建议 ························· 136 五. 规划成本估算··························· 138 六. 结束语······························ 159 一. 序言